Technical Account Manager
Remote
Full Time
Experienced
About US:
Savage, Esplin & Radmall, PC, is one of the first and most respected CPA firms in St. George, offering superior service in a friendly, family-oriented atmosphere. Since its inception in 1973, the firm’s dedication to providing premier, personalized service to each of its clients at the highest level of quality and accuracy has been the foundation of its success.
About the Position:
We're looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate, professional service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals.
Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.
Responsibilities:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Savage, Esplin & Radmall, PC, is one of the first and most respected CPA firms in St. George, offering superior service in a friendly, family-oriented atmosphere. Since its inception in 1973, the firm’s dedication to providing premier, personalized service to each of its clients at the highest level of quality and accuracy has been the foundation of its success.
About the Position:
We're looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate, professional service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals.
Ultimately, you'll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships.
Responsibilities:
- Provide technical support for customers to support pre-sales and post-sales processes.
- Address all product-related queries on time.
- Train customers to use products successfully.
- Give developers with clients’ feedback to help identify potential new features or products.
- Report on product performance.
- Identify solutions to reduce support costs.
- Analyze customers’ needs and recommend upgrades or additional features to meet their requirements.
- Communicate with the sales department to win new business and increase sales.
- Build best practices.
- Keep track of sales performance metrics.
- Some work experience as a Technical account manager.
- Solid technical background with hands-on expertise in digital technologies.
- Familiarity with software and front-end development.
- The ability to understand customers’ needs and suggest timely solutions.
- Outstanding verbal and written communication skills.
- Strong analytical and problem-solving skills.
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
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